Terms of delivery and return of goods, shipping methods

Products and prices

The prices of the products are shown in the product info. VAT 24% is added to the prices.. You can see the share of VAT in the shopping cart and in the order confirmation.

Payment methods

Consumers can pay the order through the payment methods shown in the shopping cart.

Delivery cost

The packaging- and delivery costs depend on the shipping method you choose and they are added to the final sum of the order automatically. If your order amounto to a minimum of 100 euros, we don’t charge any packaging- or delivery cost.

Deliveries

We send out the products within 1-5 working days after receiving an order. If some of the products you order should be out of stock, we will contact you.

Right of return

All our products have full 14 days exchange- and return rights. The returned item must be unused and unchanged and packed as it was when you received it. The items will be refunded to you in the same way as your payment was done, either on your bank account or to your card, as soon as we have received the products and checked the condition of them.

The postal charges will be your responsibility, unless it is a question of a reclamation (defective, false or broken item).

Use of change- and return form

If you want to return an item or an order, please fill in the ”change- and return form” that was inside the box when you received the products and send it back to us together with the products.

If it is a question of a reclamation, you must always notify us first by sending an e-mail to info@vaja.fi. You will then get the instructions how to proceed with the return and get the shipping bill from us. Also please fill in the ”change- and return form” that was inside the box when you received the products and send it back to us together with the products.

Write on the form if you want to return the item, do you want us to refund the items or do you want us to send you a similar product instead of the returned one. To be able to refund the sum it is very important that you write down your account number or your credit card number.

 

Shipping methods

We offer the following shipping methods, of which you can choose the most conveniant for you:

Pick-up from the Post office

You can pick-up your order from the post-office. You will get a text message when the parcel has arrived. You can follow the parcel with the help of the tracking code, which you will get in your e-mail after we sent the package. As you pick up the package, don’t forget to take with you your id and the tracking code.

Home transport

This is an easy way to get your order streight to your home door or to the address you choose. The post-office will contact you in advance by phone, so that you can agree on the time table. The Post-office makes home deliveries during weekdays in larger cities between 9am – 9pm. In other areas the parcels are delivered during weekdays before 2pm.

Pick-up

You can pick-up your order from our factory shop. The shop is open:

  • Wednesday-Friday at 10am-6pm
  • Saturday at 10am-3pm

Our address is Merituulentie 32, 06150 Porvoo.
Please agree on the pick-up in advance:
info@vaja.fi  or phone +358 50 5722278.

Delivery time

When we have the product in our stock, the order will be sent out within 1-5 days of receipt of order and reach the customer 1-3 weekdays after that.

Some products may be made ”on-demand”, and the delivery time for these can be seen in the product info.

International deliveries

We deliver our good only to Finland at this moment.


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